Cards dissapearing after new patch

bery
New Member

Posts: 47

Cards dissapearing after new patch May 21, 2014 21:11:41 GMT via mobile

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Post by bery on May 21, 2014 21:11:41 GMT

So after the update to 1.7.0 cards just dissapeared when I put them out of my deck to move them to another deck and after I opened few legendaries cards weren't there. I have no idea what's going on on their servers. So my advice for android players is to take screens of ur cards be4 update and afterwards. I hope gameloft will do smthing with this really soon. I wrote ticket already to them about this. I wasn't the only one who experienced this annoying bug.

Hunter
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Game Live ID: xtreme1new, Game name: HUNTER

Posts: 224

Cards dissapearing after new patch May 21, 2014 23:37:26 GMT via mobile

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Post by Hunter on May 21, 2014 23:37:26 GMT

May 21, 2014 21:11:41 GMT bery said:

So after the update to 1.7.0 cards just dissapeared when I put them out of my deck to move them to another deck and after I opened few legendaries cards weren't there. I have no idea what's going on on their servers. So my advice for android players is to take screens of ur cards be4 update and afterwards. I hope gameloft will do smthing with this really soon. I wrote ticket already to them about this. I wasn't the only one who experienced this annoying bug.

Yes you arent alone. My guess the launch failed for android due to the bugs found in ios...so they stopped the launch for android....think they play tested before launching....

Game Live ID: xtreme1new, Game name: HUNTER

MeiTei New Member Posts: 32	Cards dissapearing after new patch May 22, 2014 4:36:52 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by MeiTei on May 22, 2014 4:36:52 GMT Yeah a lot of players are complaining about this. REFRAIN FROM EDITING YOUR DECK so you won't lose anymore cards. D:

hitmus Administrator Posts: 349	Cards dissapearing after new patch May 22, 2014 4:50:53 GMT via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by hitmus on May 22, 2014 4:50:53 GMT Xerks wrote to not use also synthesis and combine bug is there maybe.

Xerkspking Administrator "I will hunt you one by one." Posts: 657	Cards dissapearing after new patch May 22, 2014 5:06:07 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Xerkspking on May 22, 2014 5:06:07 GMT Please refrain from using Alchemy Options. Related to a bug that causes cards to disappear.
	IOS RANK 6 RATING 2835

Hunter
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Game Live ID: xtreme1new, Game name: HUNTER

Posts: 224

Cards dissapearing after new patch May 22, 2014 11:18:21 GMT

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Post by Hunter on May 22, 2014 11:18:21 GMT

Just came to report this for it was rampant on the "other" site.
Glad to see you are on top of it. I have also emailed Fabien about this as well. He will be busy I think today.
I have no idea how they are going to be able to track the cards lost.
I won't be downloading upgrade if I can....until this is solved.
Good work IOS guys....figure out these bugs for us andriod players

Game Live ID: xtreme1new, Game name: HUNTER

bery New Member Posts: 47	Cards dissapearing after new patch May 22, 2014 11:22:33 GMT via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by bery on May 22, 2014 11:22:33 GMT When the update will be out you have to download it otherwise you can't start the game. Maybe they have some kind of database, I hope they can somehow fix it soon.

Hunter
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Game Live ID: xtreme1new, Game name: HUNTER

Posts: 224

Cards dissapearing after new patch May 22, 2014 11:25:39 GMT

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Post by Hunter on May 22, 2014 11:25:39 GMT

May 22, 2014 11:22:33 GMT bery said:

When the update will be out you have to download it otherwise you can't start the game. Maybe they have some kind of database, I hope they can somehow fix it soon.

So....options are...too not use alchemy and play the game....or not to play at all.....hmmmm.

Game Live ID: xtreme1new, Game name: HUNTER

mdmedlin
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King of The 10,000's

Posts: 123

Cards dissapearing after new patch May 22, 2014 11:39:32 GMT

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Post by mdmedlin on May 22, 2014 11:39:32 GMT

I think that they will have it fixed because GL loves Android. They were using IOS as a test platform before the official Android launch, suck it iPhone users LOL. Just kidding, losing cards is no laughing matter. I have a list of all the cards I own and the number, not that it would help much.

Xerkspking
Administrator

"I will hunt you one by one."

Posts: 657

Cards dissapearing after new patch May 22, 2014 11:51:17 GMT mdmedlin likes this

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Post by Xerkspking on May 22, 2014 11:51:17 GMT

I think while they are fixing it I'll just play and play Campaign and Tower. They are so fun, so hope they will not update Android for a while like a month or so till all are ready and fix and all the cards I can play and own already. So love it Android, Ios is just testing it for you. Enjoy the show and watch in the sidelines for a while.

- Note: This is just a joke so no hard feelings, just playing with mdmedlin.

Last Edit: May 22, 2014 11:54:12 GMT by Xerkspking

IOS RANK 6 RATING 2835

mdmedlin Full Member King of The 10,000's Posts: 123	Cards dissapearing after new patch May 22, 2014 12:20:13 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by mdmedlin on May 22, 2014 12:20:13 GMT not at all Xerks I know your just joking we are all friendly here

bery
New Member

Posts: 47

Cards dissapearing after new patch May 22, 2014 14:24:41 GMT via mobile

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Post by bery on May 22, 2014 14:24:41 GMT

I got answer from gameloft few minutes ago and there stands:

Thanks for taking the time to let us know about this problem. We appreciate customers who let us know when things aren’t right.

I know how inconvenient it can be on your part, and I can imagine how much you want an urgent resolution to this issue.

I want to assure you that it's a known issue and our developers are currently working to fix it.

As soon as they succeed, all lost cards will be returned to their users. You will see the notification in the game.

Please accept our apologies for these inconveniences and thank you for your patience.

Hoping for your utmost understanding regarding this matter.

mdmedlin Full Member King of The 10,000's Posts: 123	Cards dissapearing after new patch May 22, 2014 14:48:32 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by mdmedlin on May 22, 2014 14:48:32 GMT What about some runes for compensation? You guys should really get some runes for compensation because your playtesting the game for them.

Hunter
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Cards dissapearing after new patch May 22, 2014 15:38:44 GMT Jyothish likes this

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Post by Hunter on May 22, 2014 15:38:44 GMT

May 22, 2014 14:48:32 GMT mdmedlin said:

What about some runes for compensation?

You guys should really get some runes for compensation because your playtesting the game for them.

Let's not try and be greedy. Lets just get it working. But I do agree they should of playtested before....this would of shown up for sure when they try to mod there decks. Then again...why would a derv ever alchemy?

Game Live ID: xtreme1new, Game name: HUNTER

mdmedlin
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King of The 10,000's

Posts: 123

Cards dissapearing after new patch May 24, 2014 4:07:34 GMT

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Post by mdmedlin on May 24, 2014 4:07:34 GMT

May 22, 2014 15:38:44 GMT Hunter said:

May 22, 2014 14:48:32 GMT mdmedlin said:

What about some runes for compensation?

You guys should really get some runes for compensation because your playtesting the game for them.

Let's not try and be greedy. Lets just get it working. But I do agree they should of playtested before....this would of shown up for sure when they try to mod there decks. Then again...why would a derv ever alchemy?

Yeah, I don't think it's greedy, just maybe a few, like 10 runes, just to compensate them for their troubles. Castle Clash does it all the time. But they should have playtested everything before releasing it. The devs should have play tested all aspects of the game before release.